Description: Review the Appetize RMA Process below.
| APG Cash Drawer |
Code |
Elo Touch Solutions |
If you have an APG cash drawer, follow these steps:
- Contact APG and have the following information ready:
- Return Address (where to ship the repaired unit)
- Part Number
- Serial Number
- Explanation of the Issue(s)
- APG will provide an RMA number and shipping instructions.
- Create a shipping label. The label must include the RMA number.
- Send the product to the APG Repair Center.
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If you have a Code product, follow these steps:
- Complete and submit the Support Form.
In the Case Reason field, select Product Return (RMA).
- Code will send a confirmation email that includes the RMA number and the shipping instructions.
- Create a shipping label. The label must include the RMA number.
- Ship the product.
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If you have an Elo product, follow these steps:
- Visit link.
- Complete and submit the RMA Authorization Form.
Click here for instructions.
- Elo will send a confirmation email that includes the RMA number.
- Create a shipping label with the following info:
Elo Touch Solutions
RMA: RMA Number
2245 BRIGHTON HENRIETTA TOWN LINE RD
ROCHESTER NY 14623-2705
- Ship the product.
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Contact Information
APG Support
Phone: (763) 571-5000
Email: apgsupport@us.cashdrawer.com
Warranty: Link
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Contact Information
Code Corporation RMA Team
Phone: (801) 495-2200, Option #2
Email: RMA@codecorp.com
Warranty: Link
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Contact Information
Elo Touch Solutions RMA Services
Phone: (800) 557-1458
Email: RMAServices@elotouch.com
Warranty: Link
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| FreedomPay |
Infinite Peripherals |
Ingenico Group |
If you have a FreedomPay device, follow these steps:
- Complete the FreedomPay RMA Form.
The following information must be included:
- Contact Information
- Device Type
- Serial Number
- Error Code
- Explanation of the Issue
- Email the RMA Form and photos of the hardware, including a photo of the serial number.
- FreedomPay will send a confirmation email with the RMA number and the shipping instructions.
- Create a shipping label. The label must include the RMA number.
- Ship the product.
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If you have an Infinite Peripherals device, follow these steps:
- Visit www.ipcmobile.com/support.
- Follow the steps in RMA Support Portal Instructions.
- Enter the serial number and the failure symptoms, or attach an Excel spreadsheet with the information.
- Infinite Peripherals will send a confirmation email.
- Infinite Peripherals will send a follow-up email after your request has been approved. The email will include the RMA number and shipping instructions.
- Create a shipping label. The label must include the RMA number.
- Ship the product.
Notes:
- Customers will receive a repair report via email after devices are repaired.
- Customers must confirm that devices have been repaired and issues are resolved.
- To ship RMAs directly to the customer, include the customer’s FedEx/UPS shipping account number.
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If you have an Ingenico Group device, follow these steps:
- Send an email to RMARequestingUS@ingenico.com.
The following information must be included:
- Part number, software loads, data packages, key injection requirements, and communication settings
- Serial Number
- Device error message or failure reason, if known
- Return address (where to ship the repaired unit)
- Ingenico will send a confirmation email with the ticket number.
- Ingenico will check the product warranty status.
- For units in warranty, an RMA number will be provided within 24 business hours.
- For units out of warranty, the warranty information and a repair quote will be sent via email.
- Create a shipping label. The label must include the RMA number.
- Ship the product.
Note: All units have a 1-year manufacturer warranty (unless an extended warranty was purchased). |
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Contact Information
FreedomPay RMA / Tech Support
Phone: (888) 495-2446
Email:
RMA@freedompay.com
techsupport@freedompay.com
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Contact Information
Johnson Ong
Phone: (949) 222-0300 x245
Email: Johnson@ipcmobile.com
Warranty: Link
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Contact Information
Jeni Moore
Phone: (678) 456-1258
Email: Jeni.Moore@ingenico.com
Warranty: Link
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| Samsung |
Star Micronics |
Touch Dynamic |
If you have Samsung hardware, follow these steps:
- For mail-in repairs, please call 1-400-SAMSUNG.
Have the following information ready:
- Return Address (where to ship the repaired unit)
- Part Number
- Serial Number
- Explanation of the Issue(s)
- For walk-in repairs (New York / New Jersey Tri-state area only), follow link.
Note: Unopened tablets can be returned within 30 days. |
If you have a Star Micronics printer, follow these steps:
- Complete and submit the Technical Support Form.
- Star Micronics will send an email that includes the case number or IWRA (In-Warranty Repair Authorization) number for tracking purposes.
- A representative might request that you complete an IWRA (In-Warranty Repair Authorization) Form for each printer. The IWRA form(s) should be placed in the package before shipping.
- Create a shipping label. The label must include the IWRA number(s).
- Ship the product.
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If you have Touch Dynamic hardware, follow these steps:
- Complete and submit the RMA Request Form.
- Touch Dynamic will send an email which includes the RMA number and the shipping instructions.
- Create a shipping label. The label must include the RMA number.
- Ship the product.
Notes:
- To check the status of an RMA: Link
- To contact Technical Support: Link
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Contact Information
Alan Cohen
Phone: (800) 726-7864
Email: alan.cohen@sea.samsung.com
Warranty: Link
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Contact Information
Matt Jarossi
Phone: (848) 216-3268
Email: mjarossi@starmicronics.com
Warranty: Link
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Contact Information
Dennis Efimov
Phone: (732) 535-9008
Email: support@touchdynamic.com
Warranty: Link
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| PAX |
- Complete and submit the RMA Request Form.
- PAX RMA Team will respond back to the requestor within the RMA ticket to provide the RMA number.
- Customer pays for shipment to PAX; PAX pays for the return shipment back to the customer.
- Ship the product once the customer receives advisement from the PAX RMA Team.
For full RMA Instructions, refer to the PAX RMA Directions. |
