Description: The purpose of this document is to identify each service that runs with MICROS and its default configuration for proper and effective troubleshooting. This document is for those troubleshooting the Micros system. This gives a basic rundown of each service that you will see on the back office PC.
Oracle Hospitality RES 3700 - Version 2.6 and later Information in this document applies to any platform.
Last updated Jan 24, 2022
Important: The following settings are in place by default. This can be found by right-clicking on the service and going to properties. Be advised that this is not always the case:
Logon type: set as “local system account.” This means the service is being run by whoever is currently logged into the PC.
Recovery: these options are not set by the user. The service can be set to restart on its own if it fails. Take no action is selected.
- If you come across a site where a certain service is continuously failing, then these options should be set to troubleshoot further
- please note that if a service has to be reinstalled, the recovery options will go back to default
- Startup Type: this is how the service is set to start when the computer loads. There are several different types that can be identified
◦ Automatic: the service starts as soon as windows loads
◦ Automatic (Delayed start): the service will start after other automatic services have started.
◦ Manual: the service stays stopped until the user starts it
◦ Disabled: The service will not start under any circumstances; neither automatically or by the end user. The only way this can be reversed is to change the type back.
See below for a description of each service and its default settings:
|
Service Name |
Description |
.exe name |
Default Startup type |
|---|---|---|---|
|
MICROS 3700d Server |
Main vital service that controls MICROS. |
3700d.exe |
Automatic |
|
MICROS Autosequence Server |
Controls automatic tasks such as end of day, posting totals to the database, printing employee reports from a workstation, etc |
Autoseqserv.exe |
Automatic |
|
MICROS Backup Server |
Used in the event the main MICROS server goes down and an alternative PC is used in interim |
Resbsm.exe |
Automatic |
|
MICROS CAL Service |
Controls the “client application loader” |
CALSrv.exe |
Automatic |
|
MICROS Caller ID Service |
Runs the Caller ID. Not widely used, but utilized in delivery environments |
CIservice.exe |
Manual |
|
MICROS Cash Management |
½ portion of cash management. Used for till management |
CMS.exe |
Automatic |
|
MICROS Cash Management COM Server |
½ port of cash management. Used for maintaining tills and deposits for site |
CMSC.exe |
Automatic |
|
MICROS Credit Card Server |
Controls credit card processing |
CCS.exe |
Manual |
|
MICROS Database Service |
Runs the database. Vital component of RES |
Resdbs.exe |
Manual |
|
MICROS DB Update Service |
Maintains updates with the database. Vital component of RES |
Dbupdateserver.exe |
Automatic |
|
MICROS Distributed Services Manager |
In charge of licensing |
DSM.exe |
Automatic |
|
MICROS GSS Data Service |
Multiple use service. Can be used for gift cards as well as accounting purposes like accounts receivable |
GSSDataService.exe |
Automatic |
|
MICROS ILDS Server |
Runs liquor dispenser units. Not a widely used service |
ILDS.exe |
Automatic |
|
MICROS Interface Server |
Used to control interfaces. Allows MICROS to communicate with third party programs like hotel property management systems and gift cards |
IFS.exe |
Automatic |
|
MICROS KDS Controller |
Runs the KDS units. KDS = Kitchen Display System. |
KDScontroller.exe |
Automatic |
|
MICROS LM COM Scheduler |
Used to control scheduling |
ComScheduler.exe |
Automatic |
|
MICROS MDS HTTP Service |
Component that runs ops.exe. has to be running for ops to launch |
MDSHTTPService.exe |
Automatic |
|
MICROS OCB Server |
Runs the OCB units. OCB= Order confirmation board. Used mainly in fast transaction environment with drive thru |
OCBServer.exe |
Automatic |
|
MICROS Print Controller |
Controls remote printing |
Pcontrol.exe |
Manual |
|
MICROS Remoting Service |
Main service that launches reports |
Microsremotingservice.exe |
Automatic |
|
MICROS Secure Desktop |
Service that helps run microsdesktop |
MicrosDsk.exe |
Automatic |
|
MICROS SSF Service Launcher |
Service used to run the SSF. Utilized heavily with gift cards |
Micros.ssf.service.exe |
Automatic |
|
MICROS Table Management System |
Runs table management |
Tmsservice.exe |
Automatic |
|
MICROS TMS Interface |
Runs table management |
TMSInterface.exe |
Automatic |
|
MICROS Watchdog |
Service used if site uses mymicros. Communicates with online servers to send sales data |
Watchdog.exe |
Automatic |
|
MICROS Agent |
Mymicros service. |
RTAsvc.exe |
Automatic |