APPLIES TO:

Oracle Hospitality RES 3700 - Version 3 and later
Information in this document applies to any platform. Last updated June 2022.

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What is causing this Error?

This can happen during the course of testing a database or, in a live situation, when attempting to combine two relatively large checks or if one check has a large number of lines of detail, items, voids, discounts, condiments, or references.

How do I resolve this Error?

Every line of detail adds to the count, which has a system hard limit and a software programmable limit.

For example, if the employee rings in a steak, cooked medium rare, with mashed potatoes and green beans, and sauce on the side, this would account for 5 lines of detail.

Best workaround:

  1. Service totaling the check when the message appears.
  2. Pick up the check and split it.
  3. Split items as needed onto a separate check.
  4. Proceed as normal; items on the separate check will be voidable, etc.

 It is also possible to modify the number of lines of detail allowed on a check. This is not the ideal resolution; AVOID doing this.

  1. Go to POS Configurator > Revenue Center > RVC Transactions > Checks/Receipts > Maximum Detail Entries Per Check.
  2. Increase the value here up to 950.
  • The field will allow 999, but DO NOT use that value. If you get this message when the value is 999, all you can do is close the check. Voiding and Splitting may work. If it is 950, you can increase it and split the check.
Enter the maximum number of detail lines per guest check.
  • This value represents the total number of lines allowed per check/receipt, including user-entered menu items, predefined check info lines, and 22 lines set aside by the system to ensure that there is enough room to tender the check.
  • Use the following formula (and sample) to calculate a workable value for this field:

Maximum Detail Entries Per Check                  +50

Number of Check Info Lines Configured            -8

Lines Set Aside by System                                 -22

Net Detail Lines Per Check                               +20

  • In other words, if the user sets this field at 50, and configured 8 check info lines, then the total number of menu items that can be entered is 20 before an error message would be displayed.

Note: If the restaurant is configured with multiple revenue centers, and each revenue center has a different maximum value configured, then the system will use the largest value defined as the upper limit when determining the maximum number of lines allowed. This is required to enable the transfer of checks between revenue centers.