Shift4 Customer Hub 2026w23 Release Plan
Reminder: Lighthouse Business Manager is now officially Shift4 Customer Hub. You'll see the new name reflected across communications, support materials, and within the platform itself. While the name has changed, your core workflows, interface, and functionality remain the same.
Marketplace Integrations
- CRM & Loyalty
- SevenRooms: A guest experience, CRM, and marketing platform that integrates with Shift4 Dine. When connected, SevenRooms receives transaction data from Shift4 Dine and uses it to build guest profiles based on reservation and spend history.
- LoyaltyMatch: A loyalty program platform that integrates with Shift4 Dine and awards loyalty points based on closed transactions. Operators configure earning rules, rewards, and program settings through the LoyaltyMatch platform.
- Digital Menu Management
- DsMenu: A digital menu board platform that integrates with Shift4 Dine and displays menu data on supported displays.
- Evergreen Digital Menu: A digital menu management platform that integrates with Shift4 Dine and displays menu content across digital menu boards, web menus, and QR code menus. After connecting your account, Evergreen imports menu items, categories, prices, and availability from Shift4 Dine.
- Clarity™: A digital menu management platform from Creative Realities (CRI) that integrates with Shift4 Dine and syncs menu data to connected digital displays.
- Mobile Ordering
- GlobalTips: A QR-based ordering, payment, and tipping platform that integrates with Shift4 Dine. Guests scan a QR code to browse your menu, place orders, pay, and leave a tip from their mobile device. Orders are sent directly to Shift4 Dine.
- Horago: A guest experience platform that integrates with Shift4 Dine. Guests scan a QR code to browse your menu, place orders, pay, and tip from their mobile device. Orders are sent directly to Shift4 Dine.
- Restaurant Operations & Inventory
- clickBACON: A restaurant profit management platform that connects your sales data, vendor invoices, and recipe ingredients so you can see the true cost of every item you sell. Once connected to Shift4 Dine, clickBACON pulls your sales data automatically and uses Recipe AI to calculate accurate food costs and margins — no spreadsheets required.
- Barlytics: A beverage inventory management platform that integrates with Shift4 Dine and tracks inventory based on closed ticket data.
- Loman AI: A phone answering solution built for restaurants and integrated with Shift4 Dine. When a customer calls, Loman answers instantly, handles their request, and sends orders directly into your Workstation — no manual entry required. Menu pricing and item availability stay in sync automatically.
Multi-Location Management
- Modifier Prep Times: You can now set up modifier preparation times directly to menu items. These settings are automatically applied to orders, helping ensure consistent kitchen instructions, improved order accuracy, and more reliable preparation timing.
- Enhanced Publishing Controls: The Publish button has been moved to the top navigation bar, making it easier to access and monitor from anywhere in the application. The button now provides a visual status indicator, appearing green when unpublished changes are detected and dark when all changes have been published. Enterprise users will see the indicator when any location has pending changes, while location-level users will only see it when changes exist for their specific location.
Shift4 One
- Automatic Receipt Printing: You can now enable automatic receipt printing after successful payments, streamlining checkout operations and ensuring customers receive receipts without additional staff interaction.
- Shift4 One Reports Access (For European merchants)
Shift4 One merchants in the EU can now access key reports more quickly through a dedicated Shift4 One Reports tile on the Reporting page. With one click, you can view your Quick Menu Summary, Sales Summary, and Transaction Summary reports. This new entry point replaces the previous POS and Historical Reports navigation item, making report access more streamlined and intuitive.
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Transaction Manager
- 3DS Standalone Event Status: The Transactions page (Transaction Manager) now provides the ability to see the newly added event status ‘3DS Standalone’ as a transaction attribute, with the ability to filter transactions by it.
- Smarter Transaction Filtering: Filtering on the Transactions page has been redesigned to improve performance and make complex searches easier. You can now build multiple filter criteria before running a search, view active filters at a glance, and clear filters and sorting with a single click.
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Reporting
- Language Column Added to Location Transaction Reports (For European merchants)
Location Transaction Reports now include a Language column, providing greater visibility into guest language preferences.
- Improved CSV Currency Formatting in Settlement Detail Reports (For European merchants)
Resolved an issue that caused currency values in Settlement Detail CSV exports to be treated as text in spreadsheet applications. Currency values are now formatted as numeric fields, making calculations and analysis easier.
Localization
- Italian Language Support
Customer Hub is now available in Italian. You can select Italian from the login screen or the region selector within Customer Hub. If your account region is set to Italy, the interface—including navigation, report column names, and descriptions—will automatically display in Italian.
Shift4 Capital
- Shift4 Capital is now available in Germany
Eligible German merchants can now view and access Shift4 Capital in their Customer Hub. Please reach out to the Capital team with any questions on overall feature availability.
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