Shift4 Customer Hub 2026w27 Release Plan
Transaction Manager
Multi-Location Related Transactions: Merchants can now investigate connected transactions across their entire business instantly from the Transaction Detail page in Shift4 Customer Hub.
- Instead of toggling between accounts, a new multi-location selector lets merchants search across multiple Merchant IDs (MIDs) simultaneously using a card token, email, customer reference, or IP address.
- We’ve also pinned the current transaction for easy comparison and added five new data columns, including MID, Merchant Name, and Customer Reference, to give merchants a complete, unified context at a glance.
Note: This feature is not available for Shift4 Dine users.
Multi-Location Management
- Revenue Class Discount Restrictions: Adds the ability to configure revenue classes to prevent discounts from being applied. A new "Do Not Apply Discounts" option is available on Revenue Classes, giving businesses precise control over which revenue categories are eligible for discounting.
Online Ordering
- Faster Order Availability at Store Open: Reduces the wait time to place an order when a store first opens. Previously, a location opening at 9:00 AM with a 20-minute prep time wouldn't accept orders until 9:30 AM. Now, the first available order time is calculated as open time plus prep time — so that same location accepts orders starting at 9:20 AM.
- Delivery Zone Creation Fix: Resolves an issue in OLO Admin that was preventing users from creating new Delivery Zones.
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