Allow NICE CXOne Co-Browse With Support Team
Description: As part of our ongoing commitment to enhancing support capabilities, we offer the NICE CXOne Co-Browser Support feature. This innovative tool will streamline your interactions by providing real-time visual assistance. With Co-Browser, the Support team can navigate web pages alongside you effortlessly, guiding you through complex processes.
- You will receive an email from no-reply@surfly.com with a link to open a browser session. Please check your spam or junk folders if you have not received the email. Below is an example email.
Note: The email formatting may vary depending on the device or screen size.
2. Select Join Session.
3. Select Allow.
Note: If camera access was denied or canceled, refresh the browser page, then select Allow.
4. Select the Change Camera button until the back-facing camera is being used.
5. Select the Join button to start using Co-Browse.
