Dispute Report
Description: The Dispute report displays transactions disputed by a customer or by security software, including reason codes and transaction details.
For an in-depth guide on Online Payments Reporting, view the Online Payments Reporting Guide.
Parameter Options
- Period (able to select the date or date range)
Accessibility Options
- View on screen
- Download
- Subscription
Columns
The column names listed in the table below read left to right on the report.
| # | Data Element | Data Type | Description |
| 1 | Case Number | varchar | Unique identifier assigned to the dispute instance |
| 2 | Incoming Date | timestamp | Date the dispute entered the processing system |
| 3 | Type | varchar | Reflects the type of dispute/cycle created such as a chargeback and subsequent reversal request if initiated by the merchant |
| 4 | Chargeback Action | varchar | The actions that have taken place specific to a dispute as it progresses through the various stages of processing |
| 5 | Monetary Impact | varchar | Reflects whether the chargeback action potentially results in a debit or credit issued to a merchant's account |
| 6 | Dispute Amount | bigint | Total amount of a disputed transaction or a lesser amount in cases where a cardholder is disputing a portion of the original charge |
| 7 | Payment Amount | bigint | The total amount of the original credit card transaction which can help in researching the disputed charge in cases where the dispute amount is less |
| 8 | Card Brand | varchar | The card network associated with a dispute whereby dispute processing requirements may differ |
| 9 | Reason Code | varchar | Indicates why the dispute was initiated by the Issuer on behalf of their cardholder and falls into one of four categories, including: fraud, authorization related, processing errors and cardholder disputes |
| 10 | Reason Description | varchar | Description linked to the reason code |
| 11 | Account Number | varchar | Identifies the cardholder involved in the original card transaction and subsequent dispute |
| 12 | Acquirer Reference Number | varchar | Unique 23-digit value assigned at the time of processing. Supplied with any subsequent dispute cases; used to identify all cases/cycles/actions for a single disputed charge |
| 13 | Transaction Date | timestamp | Date that the transaction was conducted by the cardholder/merchant prior to actual settlement of the transaction via the card associations |
| 14 | Transaction ID | varchar | Shift4’s unique transaction identifier |
| 15 | Auth Number | varchar | Alphanumeric one-time approval code provided by the cardholder's issuing bank at the point of sale |
| 16 | Risk Transaction ID | varchar | Assigned by Kount's fraud detection/scoring service. Used to cross reference additional risk details upon receipt of a dispute |
Proceed to the next article on this topic: Interchange Summary Report.