Description: The Key Performance Indicator (KPI) report gives you a snapshot of all the key indicators in the business on Business Intelligence.

Availability: United States, Canada, Ireland, Spain, United Kingdom

View the Key Performance Indicator (KPI) Report

The KPI Report is one of Business Intelligence's. most valuable reports, providing a high-level overview of key business metrics. Each section allows you to drill down for more detailed insights. 

To get started, select KPI from the left navigation menu.

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  • Compare to: You can choose between Last Week or Last Year by clicking the dropdown.
  • Percentage/Dollars: The report defaults to Percentage up or down. However, if you want it in dollars, select the down arrow.
  • Net Sales: Sales for the period you selected with the date. It will let you know if you are up or down, depending on whether you chose Last Week or Last Year.
  • Guests: The number of customers served
  • Guest Avg.: Tells you how much each guest spent
  • Refunds: If applicable, refunds are displayed here.
  • Voids: These are listed, allowing you to drill down to the ticket level to view the void. 
    Note: If Void $ goes up, it shows in Red.
  • Discounts: Same as Voids, and allows you to go to the ticket detail. 
    Note: If discounts go up, it shows in red.
  • Labor %: This lets you know how much labor you used
  • OT Hours: Tells you how many hours of overtime, and you can drill to the punches
  • OT $: Lets you know how much the overtime costs you
  • Sales/Labor Hour: This will tell you how many sales were generated per person-hour (productivity)
  • Tickets: Tells you how many tickets were rung in that period
  • Ticket Avg.: This lets you know the average of all your tickets
  • Daily Sales Report: Allows you to pick a store and view its Daily Sales Report.