Add a Ticket Special Request for the Handheld

Description: Learn how to add a special request for a ticket on the Handheld.

Use special requests to communicate custom instructions, dietary preferences, or customer-specific needs that aren’t available as standard modifiers.

To add a special request:

1. On the Handheld, open a ticket and tap the kebab menu (3 vertical dots).
   
   
   
   
2. Tap on Add Ticket Special Request.
   
   
   
   
3. Enter the special request details, then tap Ok.
   
   
   
4. Once the request has been saved, it will display on the ticket.