Combos Troubleshooting
Description: Learn how to resolve common Combos issues, including configuration problems in Multi-Location Management and behavior on the Workstation for Shift4 Dine.
Note: This feature is currently available only for Pilot users.
Combos Troubleshooting
|
Issue |
What to Check |
| Combo item not appearing on the Workstation | Confirm the item is set to Active in Shift4 Customer Hub and has been published/synced to the location. Verify the POS is running version 1.126 or later. |
| Combo slots showing no items | One or more Standard Items assigned to the slot may be deactivated. Go to Shift4 Customer Hub > Items and verify each item in the combo slot is active. |
| Ticket won't send after adding a combo | Check that all combo slots have a selection made. Look for the SELECTIONS REQUIRED indicator on the combo line. |
| Upcharge not appearing on ticket | Confirm the Combo Upcharge field is set on the Standard Item itself (not on the combo item). |
| Tax not calculating as expected | Review the "Use Combo Item Tax Rules" toggle under Location > Business Settings > Reporting in Shift4 Customer Hub. |
| Combo sales not appearing in revenue reports | Remember that combo items report $0 in sales - all sales dollars appear under the child items' revenue classes. |
| Combo not visible in Shift4 Customer Hub for configuration | Combos are only accessible for Shift4 Venue (Multi-Location Management) locations. Confirm your account has enterprise access and that you are configuring from the corporate level. |
| Combo name still printing or displaying after turning off Group Combo Items, or the setting is not visible | Confirm you cleared the checkbox on the template the printer or KDS screen actually uses, at the enterprise or location level, and that the change was published to the location. Confirm the location is running Shift4 Dine 1.127.0 or later. The setting is not available on Virtual Printers or Fulfillment Printers. |