Apply Ticket-Level Discounts on Shift4 Dine

Apply a Preset Discount

1. Log in to Shift4 Dine.
2. Create a new ticket or open an existing ticket.
3. With the ticket open, select the kebab menu (3 dots) from the upper right corner.
4. Select Discounts.
   
5. Choose one or more discounts from the list of pre-programmed discounts.
   
6. Select Ok.
7. Select the appropriate Reason for the discount (if applicable).
8. Select OK to apply the discount(s) to the ticket.

Verify the discount appears correctly on the ticket before proceeding with payment.

Remove a Preset Discount

1. With the ticket open, select the kebab menu.
2. Select Discounts.
3. Select the name of the applied discount to remove it.
4. Select OK.
5. Verify the ticket updates correctly.

Apply an Open Discount

An Open Discount allows you to either enter a custom discount amount at the time of sale or select a preset value.

1. With the ticket open, select the kebab menu.
2. Select Discounts.
3. Select Open Discount.
4. Choose either:
   • $ (amount off), or
   • % (percent off)
     
5. Enter a custom amount or select a preset value.
6. Select OK.
7. Select the appropriate Reason or add any additional comments (if applicable).
8. Select OK to apply the Open Discount to the item.

Important: Confirm you selected the correct discount type ($ vs %) before applying. For example, 50% is different from $50.00.

Review the ticket to ensure the discount amount is correct before taking payment.

Remove an Open Discount

If an open discount was applied incorrectly:

1. With the ticket open, select the kebab menu.
2. Select Discounts.
3. Choose Remove Open Discount.
   
   
4. Verify the ticket updates correctly.

Notes:

• Some discounts require a reason before they can be applied.
• Once verified, proceed with payment as normal.