Launch Control FAQs

How does Launch Control work?

Launch Control consists of two parts: 1) The Onboarding Wizard and 2) Grow My Business. The Onboarding Wizard is the very first thing that new merchants do when they sign up. It begins account setup and confirms key Order-related information. Merchants must complete the Onboarding Wizard as soon as possible so that their order can be fulfilled.

After completing the Onboarding Wizard, merchants will land on the Grow My Business page in the Shift4 Dine Customer Hub, where they can see their order status and continue account setup.

What is the maximum number of File Uploads/Sizes I can add in Launch Control?

You can upload up to 20 files, with a total allowed size (if you total all of the files) of 50 MB. Each file can be up to 10 MB. Supported File Types are .pdf, .doc, .png, .xls, .xlsx, CSV, and .jpeg.
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I uploaded a logo during setup, and now I want to change it. How do I do that?

The Pre-Launch Specialist can assist you in updating your logo anytime in the Shift4 Dine Customer Hub, in Location Overview.

Can I return to complete tasks later?

You can exit the Onboarding Wizard and return at any time to finish it. It will save your progress. Likewise, when setting up any feature in Grow My Business, you can exit at any time and return later. That feature setup will be "In Progress."

How long does the Menu Build take to complete once submitted?

Once you submit your menu, we’ll email you when it's built. Most menu builds take about a week, but programming also works orders by install date, so the Pre-Launch Specialist can provide guidance on the timeline.