Shift4 Duo Menu and Check Troubleshooting
Description: Review various questions regarding the Shift4 Duo Menu and Checks, and how to troubleshoot these issues.
Networking Port Check
Contact ISP or POS Support to check if proper ports on the network are white-listed.
General Menu and Check Questions
How do I remove an uncommitted item from the check?
Swipe left on the item from the order pad and tap on the trash can icon.
How do I remove a committed item from the check?
Removing committed items is not supported.
Some items aren't showing up on the menu.
Items that need to be weighed are not displayed on the menu.
How is the default section determined on Shift4 Duo?
The Shift4 Duo application only displays sections and tables in the ordered list it receives from the POS and the Customer Hub.
How are tables, departments/categories, items, or modifier sets/choice sets sorted?
- Tables are sorted alphabetically.
- Departments/Categories are sorted in the order received from the Customer Hub.
- Items are sorted in the order received from the Customer Hub.
- Modifier sets / Choice sets are sorted in the order received from the Customer Hub.
Harbortouch Hospitality Specific
The "+" button to create a new check isn't showing up on Shift4 Duo after updating all software to the proper versions.
- Make sure Hospitality and Customer Hub completed syncing. Resync if necessary.
- Make sure the database backup was completed.
- Make sure the “Enable Order at the Table Feature” setting is enabled in the Customer Hub.
- Restart Shift4 Duo.
The POS's menu isn't showing up on the Order Pad.
- Make sure Hospitality and Customer Hub completed syncing.
- Internal: Resync from Titan if necessary.
- Disable "coursing."
- Make sure there aren't any circular dependencies on choice sets (choice Set "A" assigned to a choice set "B" that is already assigned to choice set "A").
Shift4 Duo Specific
The "+" button to create a new check isn't showing up on Shift4 Duo after updating all software to the proper versions.
- `Make sure all terminals on the location are updated to the proper version of Shift4 Duo.
- Make sure all terminals have finished syncing.
- Make sure the “Enable Order at the Table Feature” setting is enabled in the Customer Hub.
- Restart Shift4 Duo.
The POS's menu isn't showing up on the Order Pad.
Make sure there aren't any circular dependencies on modifier sets (modifier set "A" assigned to a modifier set "B" that is already assigned to modifier set "A").