Issue Refunds on Shift4 One

Description: Learn how to issue refunds on Shift4 One.

Refunds can be issued for transactions that occurred within the last 30 days.

To issue a refund:

1. On the main screen, select the hamburger menu (3 horizontal lines).
   
2. Select Payment Transactions.
   
3. Find the transaction to refund. 
   Note: Transactions from the past 30 days are available for refund.
   
4. Select the 3 horizontal dots (ellipses) to the right of the transaction.
   
5. Select Refund.
   
6. Enter the amount you want to refund, then select Continue.
   
7. Confirm the refund, select Refund.
   
   
8. Once the refund is issued, a refund confirmation receipt will be provided.
   
9. If a merchant is unable to issue a refund through the Shift4 One application, the refund can be processed using the Shift4 Dine Customer Hub. Please visit the Perform a Refund in the Shift4 Dine Customer Hub article.