What is the cost of creating a Payment Link?
There is no additional cost for merchants who use Payment Links in Shift4 One.
How many Payment Links can I create?
There is no limit to the number of Payment Links you can create or keep active.
What payment methods do Payment Links support?
Customers can pay with credit cards, debit cards, digital wallets (including Apple Pay and Google Pay), and supported local payment methods.
What happens if a payment is declined?
If a payment is declined, the customer receives an error message that says the payment was unsuccessful.
Do Payment Links expire?
Yes. When you create a Payment Link, you can set a custom expiration date and time. If you do not set an expiration, the link remains active for 7 days and then is deactivated.
Where can I view my Payment Link transactions?
You can view Payment Link transactions in two places:
- Payment Link list: A quick overview of the status of each Payment Link.
- Payment Transactions: Complete details, such as the invoice number and the date and time the Payment Link was paid.
Can I see Payment Link transactions in Customer Hub reporting?
Yes. Payment Link transactions appear in Shift4 Customer Hub, as do all other transactions that appear on Shift4 One.
How will I know if a Payment Link has been paid?
When a customer pays via a Payment Link, the link's status on the Payment Link list changes to Paid.
Can I deactivate a Payment Link?
Yes. Open the Payment Link and tap Deactivate Link. For the full steps, see Use Payment Links on Shift4 One.
Do customers automatically receive receipts for Payment Link payments?
Yes. After a payment is completed successfully, the customer automatically receives an email receipt. The receipt is sent to the email address provided on the Payment Link form. No setup or configuration is required.
Can I send a Payment Link by SMS from the terminal?
No. Shift4 One does not currently support sending a Payment Link by SMS.