Start or Stop a Service in Windows
Description: Learn how Windows Services are used by Shift4 products and integrated systems, why UTG and UTG Stub services must be stopped to access their standalone versions, and how stopping and restarting services can assist with troubleshooting.
Many of Shift4's products, as well as those of systems we interface with, utilize Windows Services to perform their function as a background process. In the case of the UTG and UTG Stub, these Services must be halted before their stand-alone counterparts can be accessed. Stopping and restarting a service can also be a useful troubleshooting step.
Important: Administrator access may be required in order to complete these steps.
Notes:
- The UTG (v2) Stand Alone can't be started unless the UTG Service is stopped first. Stopping the Universal Transaction Gateway (UTG) stops all active credit card processing until either the service or the Stand-Alone is restarted.
- Please select Run As Administrator to ensure Services is running with proper permissions.
Shift4 Service Names
Shift4 Services:
- The UTG can be listed as Shift4 UTG2 or Universal Transaction Gateway
- The UTG Stub is listed as Shift4 UTG Stub
- 4Go is listed as Shift4 4Go
- Shift4 Bridge is listed based on the system for which it is installed:
- Shift4 3700 Interface
- Shift4 Postec SimFE/9700 Interface
- Shift4 Interface
- Shift4 Dine is listed based on the system for which it is installed:
- Shift4 3700 SkyTab Interface Service
- Shift4 SkyTab Interface Service
In Windows 7
- Using the Start menu Search bar, type Services.msc and press Enter.
- Locate the service that you wish to start or stop.
- Right-click on the desired service and select Start, Stop, or Restart, depending on the desired function.
In Windows 8.1
- Select the Windows button to bring up the Start Menu.
- Type in services.msc (the act of typing on this screen should automatically begin searching) and press Enter.
- Locate the service that you wish to start or stop.
- Right-click on the desired service and select Start, Stop or Restart, depending on the desired function.
In Windows 8.1 via Charm Bar
- To access the Charms bar, move the mouse cursor to the bottom-right or top-right corner of the screen. The Charms bar should appear on the right side.
Note: On touch screens, swipe from the right edge to bring up the Charms bar. You can also use the keyboard shortcut "Windows key" + "C."
- In the Charms menu, select the Settings icon - this will resemble a gear.
- Navigate to Control Panel > Admin Tools > Services.
- Locate the service that you wish to start or stop.
- Right-click on the desired service and select Start, Stop or Restart, depending on the desired function.
In Windows 10 and 11
- Select the Windows button to bring up the Start Menu.
- Type in services.msc (the act of typing on this screen should automatically begin searching) and press Enter.
- Locate the service that you wish to start or stop.
- Right-click on the desired service and select Start, Stop, or Restart, depending on the desired function.
In Windows via the Command Line or PowerShell: (UTG only)
- Open the command prompt using one of the methods below:
- via CTRL+R (all Windows versions)
- via Start Menu > Run > CMD (supported Windows versions)
- via right-clicking the Start button and selecting Command Prompt (Windows 8 and 10)
- Via Start menu search (Windows 11)
Method 1 (all Windows versions):
- Use the keyboard shortcut: Windows + R.
- Enter CMD.
- Select Enter
Method 2 (Windows 10):
- Select the Start button or Windows icon.
- Type: CMD in the entry blank to open.
- Press Enter.
Method 3 (supported Windows versions):
- Right-click the Start button.
- Select Windows PowerShell.
- At the command line,
- type net start frmUtg2Service to start the service
- type net stop frmUtg2Service to stop it
