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Resolve a Missing Menu Item in Simphony

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What is causing this issue?

If you are unable to see a menu item in one of the POS Item dropdowns in xDine, it means xDine could not pull the data for that item from Simphony. This usually happens when required fields on the menu item are missing or unset in Simphony.

How do I resolve this issue?

Confirm the Item Is Missing in xDine

  1. Go to Items + Menus > Default Values. You will see a list of all of your POS items.
  2. Search for the item you are trying to set up.
  3. If you do not see the item here, check the item's configuration in Simphony.

Check the Item Configuration in Simphony

  1. Navigate to EMC > Configuration > Menu Item Maintenance.
  2. Find the item you would like to validate.
  3. On the General tab, the following MUST be set and cannot be set to None:
    • First Name
    • Menu Item Class
    • Menu Level Link, which must have at least one box ticked
    • Sub Level Link, which must have at least one box ticked
  4. On the Prices tab, the item must have at least one price configured. The price can be $0.00, but there must be a row and it cannot be blank.
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