Manage a Guest's Loyalty Balance and Status in xDine

Find and Adjust Guest's Loyalty Account

1. Navigate to the xDine Admin Portal.
2. Navigate to the Loyalty page from the top navigation bar.
3. Select Manage Users.
4. Search for the guest's email address. To protect consumer privacy, this must be an exact match. xDine will not return partial results.
5. Select Adjust Points Balance.
6. Enter the new balance, not the difference. xDine will show how many points are being added or removed.
7. Select Confirm to commit the change.

Activate or Deactivate a Loyalty Account

To activate or deactivate a loyalty account, change the Status value in the dropdown.

Note: A consumer can only have one active loyalty account at a time. If they have multiple inactive accounts, which is rare but possible, you will get an error if you try to activate more than one. Deactivate the appropriate accounts before activating any.