Pending Orders

Pending orders showing on the admin screen are orders made while the kiosk is offline(orders placed when the device has no internet connection).

The orders captured offline are shown with a Transaction ID number. When the kiosk returns to online status, all orders previously appearing on the pending orders screen are auto-sent (takes about 30 seconds, depending on the network) to the Connect database.

The orders are then moved to the Previous Orders screen. Once moved, Interact assigns an Order Number ID to the orders, removing the Transaction IDs assigned previously.    

Previous Orders

Previous orders showing on the admin screen have been completed on the terminal. This screen allows you to email an order receipt, refund an order, and print an order receipt.  Select the proper course of action by selecting one or more of the following icons:

1. Email Receipt
2. Refund Order
3. Print Order

Diagnostics 

You can check the status of the devices by reviewing the Diagnostics page. The network, swiper, and printer connection status can be verified along with the device information. In addition, you can Refresh the connections and Send Diagnostic Info to Appetize Support.

Toggle Open/Closed 

Toggle Open/Closed lets you open or close the Kiosk ordering station. If the Kiosk terminal is open, tap the option to close the terminal. To reopen the Kiosk station, tap the icon again. 

Order Prefix

Order prefix allows you to add a prefix to help identify the orders submitted from that specific terminal.

1. Select the Order Prefix icon
2. Enter the desired prefix
3. Select OK to save.
   
   
   
   

Logout Interact

Logout Interact allows you to log out of the Vendor on the interact terminal when tapped.