Process PreOrders in Suites for Appetize

Description: Learn how to handle PreOrders in Appetize Connect by selecting, pre-authorizing, and synchronizing stored cards in Activate, as well as finalizing checks with tips and fees in Suite Servers after the event ends.

Processing PreOrders

1. Log in to Connect and select Suites.
2. Select PreOrders from the collapsed menu.
3. Select a single order, a group of orders, or bulk from the dropdown (select up to an entire page).
4. There is a dropdown menu on the bottom right where you can select different quantities on the page.
5. Once the PreOrders are selected, the admin can select the Pre-Authorize action, and the process will begin.
6. A confirmation window will display. Select OK​ to begin.
7. When the pre-authorization has been completed, the status of the orders will update to their new status.
8. When the employee logs into Activate, the PreOrder will sync with the stored card attached.
9. Once the event has ended, the Suite Server will Finalize the Check with the associated tips & fees.