For an in-depth guide on Online Payments Reporting, view the Online Payments Reporting Guide.
Parameter Options
- Period (able to select the date or date range)
Accessibility Options
- View on screen
- Download
- Subscription
Columns
The column names listed in the table below read left to right on the report.
| # | Data Element | Data Type | Description |
| 1 | Case Number | varchar | Unique identifier assigned to the dispute instance |
| 2 | Incoming Date | timestamp | Date the dispute entered the processing system |
| 3 | Type | varchar | Reflects the type of dispute/cycle created, such as a chargeback and subsequent reversal request if initiated by the merchant |
| 4 | Resolved Date | timestamp | Date when the dispute/chargeback was resolved |
| 5 | Chargeback Action | varchar | The actions that have taken place are specific to a dispute as it progresses through the various stages of processing |
| 6 | Monetary Impact | varchar | Reflects whether the chargeback action potentially results in a debit or credit issued to a merchant's account |
| 7 | Dispute Amount | bigint | Total amount of a disputed transaction or a lesser amount in cases where a cardholder is disputing a portion of the original charge |
| 8 | Merchant Amount | bigint | The total amount of the original credit card transaction, which can help in researching the disputed charge in cases where the dispute amount is less than |
| 9 | Debit / Credit | varchar | Indicates if the transaction was a credit or debit transaction |
| 10 | Card Brand | varchar | The card network associated with a dispute, whereby dispute processing requirements may differ |
| 11 | Reason Code | varchar | Indicates why the dispute was initiated by the Issuer on behalf of their cardholder and falls into one of four categories, including: fraud, authorization-related, processing errors, and cardholder disputes |
| 12 | Reason Description | varchar | Description linked to the reason code |
Proceed to the next article on this topic: Dispute Report.