Ticket Functions Overview on Handheld

Add or Remove Guests

Use this feature to manage the number of guests on a ticket. Grouping items by guest helps streamline service and makes it easier to split checks or track who is paying.

Add a Gratuity to a Ticket

Add tips or service charges to the ticket using preset gratuity options.

1. Tap the kebab menu (3 vertical dots) to open the menu.
2. Tap Gratuities.
   
   
   
   
3. Select a gratuity from the list of pre-programmed options.
   
   
   
   
4. Tap Ok to apply the gratuity to the ticket.

Apply a Discount to a Ticket

Apply a discount to individual items or the entire ticket.

Using Pre-programmed discounts:

1. Tap the kebab menu (3 vertical dots) to open the menu.
2. Tap Discounts.
   
   
   
   
3. Select one or more discounts from the list of pre-programmed options.
   
   
   
   
4. Tap Ok.
5. If prompted, tap a reason for the discount.
   
   
   
   
6. Tap Ok to apply the discount(s) to the ticket.

Using Open Discounts:

1. Tap the kebab menu (3 vertical dots) to open the menu.
2. Tap Discounts.
3. Tap Open Discount.
   
   
   
   
4. Tap on the % or dollar symbol to select the type of discount.
5. Use the number pad to enter an amount, such as the price of a modifier that you want to make free, or use the preset open discount buttons.
   
   
   
   
6. Tap Ok.
7. If prompted, tap a reason for the discount.
   
   
   
   
8. Tap Ok to apply the discount(s) to the ticket.

Print a Ticket

Print a customer-facing copy of the ticket or receipt.

• The ticket is printed automatically when you select a Send option after entering an order.

Add Ticket Special Request

Visit Add a Ticket Special Request for details.

What's Next?

If you haven't created a ticket yet, visit Create a New Ticket for initial setup steps. Once your ticket is ready, complete your sale by following the Payment process.