Resolve Promo Issues Between xDine and Squirrel

What Is Causing This Issue?

If promos are not working between xDine and Squirrel, it is often due to an incorrect promo configuration or missing security permissions in Squirrel.

Confirm the Promo Is Configured Correctly

1. Open Squirrel Explorer or Squirrel Back Office.
2. Go to Advanced Setup > Promo Setup.
3. Choose the promo from the This Record dropdown.
4. Make sure Promo By is set to CHECK.

Confirm the Employee Security Group Has the Correct Permissions

1. Open Squirrel Explorer or Squirrel Back Office.
2. Go to Daily Setup > Security Groups.
3. Select the security group used by the xDine employee from the This Record dropdown. This is usually set to xDine.
4. Select the Misc radio button in the bottom left.
5. Make sure the Restricted Promo option is added. You should see it listed in the Selected Flags column. If not, select it from the list on the right and select Add >.