Resolve Item Printing Issues in Squirrel
What Is Causing This Issue?
This applies to any situation where items are not printing where the merchant would like. There are a few common configuration items to check before escalating to Squirrel.
Check the Printer Routing Setup
- Determine where a copy of the online orders should print. Which printer does the merchant want all items to print on?
- Go to Advanced Setup > Printer Routing.
- Choose the xDine Department from the dropdown.
- Find the printer in the printer column.
- Make sure either Summary or Detail is checked. If neither is checked, set Detail by default. If one is already checked, leave it as is.
- Check all of the Print Groups columns for that row.
- Restart the Squirrel business day.
Note: If a specific item is not printing as expected, go to Daily Setup > Menu Entry Setup and search for the item from the dropdown at the top. Look at that item's Print Route Letter. If it is set to a valid value, make sure that letter is checked in Printer Routing for the desired printer row.
Check the Terminal Setup
If an item is still not printing, check the terminal setup.
- Go to Advanced Setup > Terminal Setup.
- Select the Gateway from the This Record dropdown.
- In the Routing area, change the printer, using the dropdown on the right, to the desired print destination. This most commonly needs to be configured for beverages.